Title: Lead Business Process Consultant
Company: USAA
Location: San Antonio, Texas, United States
Trevor J. Black, MBA, Lead Business Process Consultant at USAA, has been recognized by Marquis Who’s Who Top Military for dedication, achievements, and leadership in Financial Services and Consulting.
Mr. Black, a lead business process consultant with USAA in San Antonio, Texas, since 2021, is recognized for his contributions to the financial services organization. In his role, he examines how the products work and how to create a positive customer experience. Additionally, Mr. Black evaluates risks and monitors performance to ensure the products perform as expected. USAA notably offers various insurance and banking products exclusively to military members, veterans, and their families.
In addition to his role as a consultant, Mr. Black has been serving as the director of deposits business strategy and planning at USAA since 2022 and was a senior program manager of strategy from 2018 to 2020. Before joining USAA, he was affiliated with SunTrust (now Truist) in Atlanta as the vice president of BSA/AML business systems. Mr. Black credits much of his professional success to his military background, having served in the U.S. Army and earning the rank of company commander in 2014.
Mr. Black is highly educated, having earned a Bachelor of Arts from Hampton University in 2006, a master’s degree in business intelligence and data science from Saint Joseph’s University in 2014, and a Master of Business Administration in strategy, business analytics and entrepreneurship from Georgia Institute of Technology in 2018. He also holds a project management professional and Lean Six Sigma black belt certification. Mr. Black’s numerous accolades include the coveted Phoenix Award from the Mayor of Atlanta in 2012, which was recognized as the highest civilian honor in Atlanta, in recognition of his military service and many years as a motivational speaker. He has also been decorated with a Bronze Star Medal, Meritorious Service Medal and several Army Achievement Medals.
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