Title: Director of Workplace Experience
Company: Jones Lang LaSalle IP Inc.
Location: Massapequa, New York, United States
Keith Joseph Piro, director of workplace experience at Jones Lang LaSalle IP Inc., has been recognized by Marquis Who’s Who Top Executives for dedication, achievements, and leadership in real estate.
Mr. Piro is recognized for his expertise as the director of the human workplace experience at Jones Lang LaSalle (JLL) IP Inc. in the New York City area since 2022. Based in Chicago, JLL is a leading professional services firm specializing in real estate and investment management. Relying on more than two decades of previous success, Mr. Piro’s background in customer-focused operations and project management, as well as his proven leadership style, which fosters a collaborative work environment for the employees, have been pivotal to his continued success.
Before joining the JLL team, Mr. Piro was employed by Cushman & Wakefield in New York City as the director of workplace experience at Citibank from 2017 to 2022. During his five years in the role, he successfully built the firm’s headquarters and the world-renowned community manager program, overseeing approximately 45 community managers throughout North America and Canada while enhancing the workplace experience. This opportunity at Cushman & Wakefield set the tone for Mr. Piro’s future success when he was recruited to join JLL on the JPMC and BNY accounts to enhance user experience.
Mr. Piro also garnered success with CRBE, a prominent real estate firm based in Dallas, where he rose from being the American Express account’s conference/customer service manager from 2012 to 2017 to a global workplace manager for its American Express account in 2017. Before pivoting into corporate real estate, he excelled at the Glen Cove Mansion Hotel and Conference Center, working his way up from a conference planning manager to becoming an operations manager between 2006 and 2012. Mr. Piro also worked for Walt Disney World, beginning as an intern in the marketing department while in college and subsequently as a customer service associate.
In preparation for his future, Mr. Piro earned a Bachelor of Business Administration and Management from Hofstra University in 2003 and a Master of Business Administration in management from Dowling College in 2005. His education has significantly impacted his career success.
Mr. Piro has found time to give back to various worthy causes. He has volunteered for the Make-A-Wish Foundation for over a decade. He has also volunteered, served on the executive committee and contributed to CycleNational Stroke Victims. Moreover, Mr. Piro has participated in fundraising events, such as the Wall Street Run and Heart Walk with the American Heart Association.
As a testament to his hard work and dedication, Mr. Piro has been recognized with several Manager of the Quarter Awards during his tenure with the Glen Cove Mansion Hotel and Conference Center. However, is most proud to have been able to train entry-level employees and witness them flourish in their roles and throughout their careers. Reflecting on his career, Mr. Piro credits his ability to take the time to listen to individuals. He also notes having a hospitality mindset.
As Mr. Piro looks forward to the next phase of his profession, he aims to become the go-to service matter expert regarding the workplace experience. Committed to future goals, he ultimately hopes to elevate the level of service he provides, demonstrating to others throughout the industry what authentic leadership looks like.
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