Title: Senior Director of Customer Success
Company: Zendesk
Location: Burlington, Massachusetts, United States
Rodney Apura, senior director of customer success at Zendesk, has been recognized by Marquis Who’s Who Top Executives for dedication, achievements, and leadership in technology.
With over two decades of experience, Mr. Apura specializes in technology and currently excels as the senior director of customer success at Zendesk, a role he has held since 2024. In this capacity, he meets with customers to ensure they get what they need from Zendesk and his team, secures renewal conversations, ensures customer satisfaction, and manages a team in North America.
Since 2021, he has also served as an advisory council member for The George Washington University School of Business. Concurrently, he was the director and customer success leader at Zendesk from 2021 to 2024), director of the success management portfolio at Salesforce Inc. from 2017 to 2021, engagement director and solution architect at Slalom Inc. from 2015 to 2017, and founder of Apura Consulting from 2013 to 2017. His previous roles include director of enterprise business systems and customer relationship management at NantHealth Inc. from 2013 to 2015, senior consultant at Accenture from 2012 to 2013, senior consultant at Acumen Solutions from 2010 to 2012, senior business analyst at Art Technology Group, Oracle, from 2008 to 2010, business analyst at Art Technology Group, Oracle, from 2006 to 2008, and an applications analyst at Analog Devices Inc. from 2001 to 2006.
Laying a solid foundation for his future success, Mr. Apura pursued an education at Bentley University, earning a Bachelor of Science in computer information systems in 2001, a Master of Business Administration in management information systems in 2008, and completed a certification in applied project management from the Questrom School of Business at Boston University in 2007. He continued to enhance his skills with various certifications, including Leading with Customer Obsession from Forrester Research, Inc. in 2023, the Rising Executives Program Certificate from Pavilion in 2023, and Daniel Pink on Motivation from LinkedIn Corporation in 2021. He also holds certifications in transformative leadership, marketing cloud email specialist, and multiple salesforce certifications.
In addition to his primary vocation, Mr. Apura remains actively involved in various organizations. He has volunteered with Habitat for Humanity International since 2018, Meals on Wheels America and City Year since 2017, and has been a member of Pavilion since 2021. He has also served as a salesforce consultant for Strongwater Farm and volunteered with Letters Against Depression and Cradles to Crayons, Massachusetts.
A highlight for Mr. Apura was managing a team at Salesforce that developed a new product called Jumpstart to help customers set up and run Salesforce effectively within a set timeframe. At Zendesk, he created two programs, FIRE (Focus, Inquisitive, Responsive, Execute) and ICE (Innovate, Collaborate, Evolve). FIRE focuses on meeting customer needs with empathy, while ICE fosters internal innovation and collaboration.
In light of his impressive undertakings, Mr. Apura was presented with the Best in Show Team Award at the Off The Grid Event by NaviNet in 2015. He received the Recognize Performance Award from Accenture in 2012, the Revolutionary Team Award from Acumen Solutions in 2012, the Acumen Peer Award in 2011, and the Outstanding Team Vision Award from Acumen Solutions in 2011. In the coming years, he is determined to continue leading in the customer success industry and is passionate about leveraging social media to share his insights and experiences, inspiring others to reach their full potential.
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