Title: Director of Airport Operations Strategy and Analytics
Company: United Airlines
Location: Reno, Nevada, United States
Scott R. Smith, Director of Airport Operations Strategy and Analytics at United Airlines, has been recognized by Marquis Who’s Who Top Executives for dedication, achievements, and leadership in Data and Analytics.
Mr. Smith is lauded for his expertise in data analytics, presently serving as the director of global airport operations performance and execution at United Airlines in Chicago since 2023. His role comes after a distinguished tenure at Panasonic Avionics Corporation, Panasonic Corporation of North America, where he spent most of his career. Hired in 2009 as a field engineer, he became a field engineering manager and customer support field engineering director. Earlier, Mr. Smith was employed by Virgin America as a maintenance planner from 2008 to 2009.
Since beginning his career in this sector, Mr. Smith has succeeded in various projects. Most notably, he was instrumental in helping Panasonic transform its global workforce at the start of the COVID-19 pandemic. Pivoting to a procedure-based data framework that included much more than responding to customer demands, Mr. Smith was able to reorganize company operations when business came to a complete stop by aligning its policy, procedures, and workforce staffing. By quantifying customer complaint data, Panasonic could efficiently deploy engineers and optimize response efforts.
In preparation for his career, Mr. Smith earned an associate degree in computer science in 2004. Besides his professional accomplishments, he has participated in various community initiatives, including volunteering for Greyhound Pets of America in Racine, Wisconsin. Due to his success in the industry, Mr. Smith was named to the Future Leadership Team by Panasonic Avionics Corporation. He credits much of his success to his willingness to explore beyond what is familiar and always maintain a positive attitude. As he prepares for future endeavors, Mr. Smith aims to foster a more positive perception of data and analytics and inspire others to pursue careers in this profession.
For more information, please visit:
Contact Mr. Smith:
