Title: Director of Housekeeping
Company: Four Seasons Hotel and Resorts
Location: Dorchester, Massachusetts, United States
Maria Alice Barros, director of housekeeping at Four Seasons Hotel and Resorts, has been recognized by Marquis Who’s Who Top Executives for dedication, achievements, and leadership in Hospitality Management.
Ms. Barros has established herself as a distinguished professional in the hospitality industry, currently serving as the director of housekeeping at Four Seasons Hotel and Resorts in Boston, Massachusetts. With over 15 years of experience, she has refined her expertise in housekeeping, earning recognition for her ability to lead teams effectively and create an environment where goals are achieved with minimal stress. Ms. Barros’s approach to leadership is characterized by fostering a sense of comfort and confidence among her team members, even in challenging situations, such as being short-staffed. This dedication to smooth and effective operations is a testament to her exceptional skills.
Having begun her career in hospitality at the Radisson Hotel in Boston, Ms. Barros held various roles from 2004 to 2007, including guest service supervisor, front desk agent, front desk supervisor and housekeeping assistant manager. Her early experiences laid a strong foundation for her future endeavors in the industry. Ms. Barros then transitioned to the Back Bay Hotel as an assistant front office manager between 2007 and 2012, further developing her managerial capabilities.
In 2012, Ms. Barros joined Taj Hotels Palaces Resorts Safaris in Boston as an assistant director of housekeeping. Her tenure there lasted until 2013, when she moved to the Mandarin Oriental Hotel Group as an assistant executive housekeeper. These roles allowed her to refine her skills in managing large teams and ensuring high standards of cleanliness and guest satisfaction.
From 2015 to 2016, Ms. Barros served as the director of housekeeping at Battery Wharf Hotel-Boston Waterfront before taking on a similar role at The Charles Hotel in Boston from 2016 to 2022. Her leadership during these years was marked by numerous accolades, including being named Leader of the Quarter, Leader of the Month, and Leader of the Year, all in recognition of her hard work and dedication to excellence. Additionally, Ms. Barros was recognized with a 30 and Under Award for her outstanding contributions to the industry.
Ms. Barros’s academic background includes a Bachelor of Applied Science in hospitality and tourism management from the University of Massachusetts, Amherst, earned in 2004. Her education provided a solid foundation for her career achievements and was complemented by the mentorship of Dr. Floyd during her college years. His guidance was instrumental in helping Ms. Barros navigate personal challenges and emerge as a successful leader.
Beyond her professional commitments, Ms. Barros is actively involved with civic-minded organizations, such as Honduras Express, where she volunteers and sponsors initiatives aimed at community development. Her passion for giving back extends to her personal life goals, which include mentoring students through job shadowing programs and internships. Ms. Barros is particularly focused on supporting high school students who may not have access to university education by teaching them essential skills, such as interview techniques and professional behavior.
Ms. Barros’s strong connection with others, where she maintains an open-door policy that encourages colleagues to seek support and guidance. Looking ahead, she envisions expanding her involvement in mentorship and education while possibly starting a consulting business to further share her expertise.
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